Towel City Luxury Guest Towel

DISPATCH TIMES

DPD couriers send all orders. Orders are currently taking 2-3 working days. Delivery costs are £4.99 plus VAT for orders under £99 ex.VAT. Orders over £99 ex VAT are free to the U.K. Mainland.

PAYMENT OPTIONS

We accept Visa, Delta/Connect, Visa Electron, Maestro, MasterCard, Solo, or PayPal.

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment, then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information to prevent and detect fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. When we disclose your information, it will always remain secure. If you believe your details are incorrect, you may correct those details by following the procedure set out in our privacy policy.

PRODUCT INFORMATION

We have made every effort to display the colours of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the product's colour on delivery.

All sizes and measurements are approximate; however, we make every effort to ensure they are as accurate as possible. Unless otherwise stated, the sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct when the relevant information is entered into the system. However, we reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Goods are subject to availability as there is a delay between when the order is placed and when the order is accepted. The stock position relating to particular items may change. If an item you have ordered becomes out of stock before we receive the order, we shall notify you as soon as possible, and you will not be charged for the out-of-stock items.

All deliveries should be checked immediately. If there are any damages or shortages, these must be reported immediately on the same day. We make every effort to dispatch your goods on the date agreed. However, we can not be held responsible for delayed goods or any sub-sequential losses incurred once they have left our premises.

RETURNS

We offer a 28 days return policy. You can return your order within this time for a full refund.

We are committed to customer service. If you have purchased any items you no longer require, you can return them for a full refund. This does not include printed items, face coverings or underwear. Goods must be in the same condition as they were received.

To return your items, log into your account and download the PDF invoice linked to the order. Circle the items you are returning, then enclose this with the items and post this back to the address listed below. if you are looking for an exchange make a note on the invoice of the size or colour you wish to change to. We only exchange for the same product in a different Colour or Size. Please note: we do not pay for the return postage, and it is your responsibility to ensure the items reach us, so we recommend using a signed for service. If you have placed your order without opening an account, you can print off the Invoice attached to the order confirmation email and post that back in with the items.

Return Delivery Address: Screentextiles LTD 10 Berkeley Court, Manor Park, Runcorn, Cheshire, WA71TQ, UK

If you have received the wrong or faulty items, please get in touch with us, and we will raise a collection and send the correct items out to you. Please check your items before decorating or altering them. We will not accept any items that have been decorated or altered under any circumstances.

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.

PURCHASE OF PRODUCTS

When you place an order on our website, we shall email you an acknowledgement. Once you have checked out and your order has been confirmed, you will not be able to change your order. So please make sure that everything is correct before clicking the confirm button. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable from stock. Our inability to obtain authorisation of payment. The identification of an error within the product information, including price or promotion. If there are any problems with your order, we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

Where applicable, you may cancel your order by your rights under the Distance Selling Regulations.

DELIVERY

Delivery costs are just £4.99 plus VAT and free for orders over £99.00 ex.VAT for U.K Mainland. We make every effort to dispatch your goods on the agreed-upon date. However, we can not be held responsible for delayed goods or any subsequent losses incurred once they have left our premises.

The couriers will attempt delivery once; if this fails, DPD will send it to a local pick-up shop for collection (this can be made on the same day). The couriers maintain the right to leave your parcel with an immediate neighbour unless specifically instructed not to do so within your delivery instructions. This is due to our parcels being sent on a signed for service. You will have the option to collect your parcel from a pick-up shop, leave it in a safe place, or allocate a neighbour for delivery - should you not be available after the first delivery attempt. All of this information is available to you via your tracking link.

GENERAL

All rights, including copyright, in this website, are owned by or licensed Screen Textiles LTD. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commerical use, is prohibited without the permission of Screen Textiles LTD. We have taken every care in the preparation of the content of this website.

To the extent permitted by applicable law and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. These exclusions of liability shall not apply to any damage arising from death or personal injury caused by our negligence.

These terms and conditions shall be governed by and construed by English Law, and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. Nevertheless, suppose any terms shall be unlawful, void or for any reason unenforceable. In that case, that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provision.

PRIVACY POLICY

This website is operated by Screen Textiles LTD, and this privacy policy applies to this website only. We respect our customer's privacy, so we've instituted policies to ensure your personal information is handled safely and responsibly. We have posted this privacy policy to let you know what kind of information we collect, how it is used, and with whom it may be shared. 

We encourage you to refer to this policy from time to time to understand our current privacy policy.

If you have any questions about this policy, you can contact us by email, telephone, or through the quote enquiry link. Details are available on the website.

WHAT INFORMATION DO WE COLLECT?

• By the Data Protection Act 1998, we will use your information lawfully.
• We collect your name, billing address, shipping address, email address, and phone number when you order from us. Our shopping cart providers, PayPal.com and Sagepay, securely hold your credit card information. We also gather information on any third party who may receive any item you send them (including the person's name and address), and we will retain a record of your purchases.
• We do NOT store your credit card information on our website or keep your credit card details in our office - details are held securely in an encrypted format by PayPal.com and Sagepay.

HOW DO WE USE YOUR INFORMATION?

We may use your information in several ways, including the following;

• We may use this information to display products that may interest you
• Data we gather helps us analyse your visit to our website, enabling us to improve our site for future customers
• To display your shopping cart for 30 days until you check out.

DO WE SHARE YOUR INFORMATION?

We take your privacy very seriously and will NOT sell or make your personal information available to any third partieis.