We offer a 28 days return policy. You can return your order within this time for a full refund.
We are committed to customer service. If you have purchased any items you no longer require, you can return them for a full refund. This does not include printed items, face coverings or underwear. Goods must be in the same condition as they were received.
To return your items, please use the return form. To obtain a returns form, please log into your account, click on order history, then click on order you wish to return items from. Then click the products within the order that you want to return. Then scroll to the bottom of the page and click 'return items'. You will then be emailed your returns form. Print it off and send the items back to us. Please note: we do not pay for the return postage, and it is your responsibility to ensure the items reach us, so we recommend using a signed for service. If you have placed your order without opening an account, please get in touch with us, and we will upgrade you so you will be able to receive a returns form.
Our returns address is: 10 Berkeley Court, Manor Park, Runcorn, Cheshire, WA71TQ, UK
If you have received the wrong or fault items, please get in touch with us, and we will raise a collection and send the correct items out to you. Please check your items before decorating or altering them. We will not accept any items that have been decorated or altered under any circumstances.
Your UK statutory rights are not affected by our returns policy.
When you place an order on our website, we shall email you an acknowledgement. Once you have checked out and your order has been confirmed, you will not be able to change your order, so please make sure that everything is correct before clicking the confirm button. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable from stock, our inability to obtain authorization of payment, the identification of an error within the product information, including price or promotion. If there are any problems with your order, we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
Where applicable, you may cancel your order by your rights under the Distance Selling Regulations.
We make every effort to dispatch your goods on the date agreed. However, we can not be held responsible for delayed goods or any sub-sequential losses incurred once they have left our premises.
All rights, including copyright, in this website are owned or licensed by screentextiles.co.uk. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of screentextiles.co.uk. We have taken every care in the preparation of the content of this website.
To the extent permitted by applicable Law and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained by any of the materials on this website. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
These terms and conditions shall be governed by and construed by English Law. It is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute; if any terms shall be unlawful, void, or unenforceable for any reason, then the provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provision.